Steve C. Brandt

Executive with over 24 years of management experience delivering telecommunications solutions to C-levels in Fortune 500 companies such as Microsoft, Google, and Cisco Systems. Proven leader with technical knowledge to drive productivity, performance, and customer service improvements that result in double digit revenue growth and cost savings. Adept at managing all phases of project life cycle from needs assessment through implementation. Selected and retained during three merger / acquisitions as a key contributor to company integration efforts. Expert in:

• Implemented ISO 9000:2001 Quality
  

Management System

• Hosted VoIP including Hosted IP Centrex and
  

SIP Trunking

• Automation initiatives such as Siebel eCRM,
  

Genesys I-Suite, IEX, and Witness Monitoring
System

A seasoned client executive, leading Consulting & Solutions Integration sales efforts for assigned Global Large Accounts and accountable for managing all aspects of the solution life cycle; including pre-sales, delivery and operations, towards excellence, maximizing revenue and margin

Lead the Transformation of the Order Management Functions within Verizon Business yielding over $10 million dollars in cost savings; this required the Transformation of over 500
positions

• Key Decision maker for site selection, hiring
  

process, training, and overall program
execution nationally

• Directed the seamless Transition of over 850
  

of Verizon's top tier customers into the Order
Management Center , including Fortune 50
customers such as Apple, Amazon.com, and
Wal-Mart Stores in a 12 month period

• Collaborated in the development of Verizon's
  

on-line ordering portal for Enterprise
customers; Industry recognized as a
premier customer enablement portal

• Introduced and help drive adoption of on-line
  

ordering through Executive customer
presentations displaying ease and functionality
of portal

Created VoIP Implementation division of 100 employees based in U.S. and Europe to aid company double digit growth in targeted product mix

• Contributed to driving revenue growth over
  

52% in 2009 and 31% in 2010 by
participating in Sales presentations and
Executive Briefings

• Recently awarded J.D. Power and Associates
  

overall satisfaction award for Voice Services
implementation

• Drove the development and delivery of a $21
  

million dollar automation initiative yielding
productivity gains of over 25%

• Managed customer projects from design
  

phase through successful implementation

• Requested to present and deliver presentations
  

in Executive Briefings and Sales meetings

Managed 1st , 2nd, and 3rd tier managers overseeing the activities of 400 employees in the area of Customer Service / Help Desk operations, Customer Training, and Order Processing for Fortune 500 Level customers

• Coordinated and managed the
  

Implementation of automation
tools that aided in significant efficiencies
and productivity of operations improving by
as much as 35%.

• Selected to drive integration efficiencies
  

during time of Merger with WorldCom

• Successfully created supplemental support
  

structures to better serve customer base and
to meet the changing service environment by
offering business to business on-line service

• Participated in formulating and administering
  

company policies and developing long range
goals

• Directed a division upwards of 400 employees
  

in the registration of the entire organization in
ISO 9000:2001

Successfully managed a team of sales and service personnel responsible for monthly sales targets, contract renewals, product implementation, billing, accounts receivables, and customer churn.

• Restructured and improved poor performing service
  

teams into one of regions top performers

• Nationally recognized for exceeding Churn Management
  

and Accounts Receivables benchmarks

• Implemented new procedures for order processing that
  

doubled sales productivity and increased branch
profitability

• Developed contract renewal process that was
  

implemented nationally and helped branch achieve
significant customer retention.

Prior management experience with MCI Communications

ITIL Foundations Training (Certification Pending)

ISO 9000:2001